Shipping policy
Shipping & Delivery Policy
This Shipping & Delivery Policy applies to all orders placed through the Nimbyo website (the “Site”). By placing an order, you acknowledge and agree to the shipping and delivery terms outlined below.
Nimbyo operates from the Netherlands and serves customers throughout the United States and other international destinations. Orders are fulfilled through our available fulfillment and shipping partners based on product availability, destination, and other operational considerations.
Order Processing
Orders are generally processed within 1 to 3 business days after successful payment authorization, unless a different processing timeframe is stated on the applicable product page.
Processing time refers to the time required to review, prepare, and dispatch an order and does not include transit time.
Orders placed on weekends or public holidays will generally begin processing on the following business day.
While we make reasonable efforts to process orders within the stated timeframe, processing times may occasionally vary due to order volume, product availability, payment verification, or other operational circumstances.
We reserve the right to cancel or decline an order where reasonably necessary, including in cases involving suspected fraud or unauthorized activity, obvious pricing or listing errors, product availability issues, duplicate orders, or circumstances where fulfillment is not reasonably possible. If an order is cancelled after payment has been received, the applicable payment will be refunded.
Shipping & Estimated Delivery
Unless otherwise stated on the product page, estimated delivery is generally 5 to 12 business days after dispatch.
Delivery estimates are provided for guidance and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, customs processing, local delivery services, weather, peak shipping periods, and other circumstances outside our reasonable control.
Occasional delays may occur even when an order has been processed and dispatched within the expected timeframe. We will make reasonable efforts to assist with delivery-related issues where appropriate.
Nothing in this policy limits any rights or remedies available to customers under applicable law.
International Shipping & Customs
Nimbyo ships internationally, and certain orders may be subject to customs procedures, import requirements, or other destination-specific regulations.
Depending on the destination and applicable shipping arrangements, customers may be responsible for import duties, taxes, customs charges, or other fees imposed by the destination country.
Nimbyo does not control the amount or timing of customs charges and cannot guarantee that a particular order will be exempt from such charges.
Customers are responsible for providing any information reasonably required for customs clearance and for complying with applicable import requirements in their destination country.
If an order cannot be delivered because applicable customs charges are not paid, required information is not provided, or the shipment is otherwise refused or abandoned, additional restrictions may apply to any refund or reshipment request, subject to applicable law.
Shipping Confirmation & Tracking
Once an order has been dispatched, a shipping confirmation email will generally be sent to the email address provided at checkout.
Tracking information will be provided where available. Tracking information is supplied by the applicable carrier and may take some time to become active or update after dispatch.
Nimbyo is not responsible for temporary inaccuracies, delays, or interruptions in carrier tracking information, although we may assist with reasonable tracking inquiries.
Customers are responsible for monitoring their shipment and ensuring that someone is available to receive the package where required.
Delivery Confirmation
If carrier tracking indicates that an order has been delivered to the shipping address provided at checkout, the shipment may be considered successfully delivered.
If you believe an order was incorrectly marked as delivered, please contact us promptly so that we can review the available tracking information and, where appropriate, assist with an inquiry to the carrier.
Claims relating to packages reported as delivered may be subject to carrier investigation and other verification procedures.
Nimbyo is generally not responsible for loss or theft occurring after confirmed delivery to the address provided at checkout, except where otherwise required by applicable law.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review your shipping address before completing your purchase. Once an order has entered processing or been dispatched, we may not be able to modify the delivery address.
If an order is returned because of an incorrect, incomplete, or undeliverable address supplied by the customer, additional shipping charges may apply if reshipment is requested.
Where permitted by applicable law, reasonable costs associated with an unsuccessful delivery or customer-provided address error may be deducted from any applicable refund.
Failed Delivery Attempts
If a carrier is unable to complete delivery because an order is refused, not collected, or otherwise becomes undeliverable after reasonable delivery attempts, the shipment may be returned to the sender or held by the carrier.
Customers may be responsible for additional costs associated with reshipment where the failed delivery resulted from circumstances within the customer's control.
Any refund or reshipment request will be reviewed based on the circumstances of the shipment and the applicable terms of our Refund Policy.
Lost or Delayed Shipments
If tracking indicates that a shipment is delayed or appears to be lost in transit, please contact our support team so we can review the shipment status.
Depending on the circumstances, we may contact the carrier, initiate a carrier inquiry, or provide other reasonable assistance.
Resolution of lost or delayed shipments may depend on the carrier's investigation, available tracking information, shipment status, and applicable consumer protection requirements.
Force Majeure
Nimbyo will not be responsible for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, carrier interruptions, customs delays, governmental actions, labor disruptions, public health events, or other unforeseen circumstances.
Such circumstances may affect processing or delivery times. We will make reasonable efforts to minimize disruption and resume normal operations as soon as reasonably practicable.
Order Confirmation
After successfully placing an order, you will receive an order confirmation containing the relevant order details.
Customers are responsible for reviewing their confirmation and contacting us promptly if any material information appears incorrect.
Once an order has entered processing, changes or cancellations may not always be possible.
Contact
For questions regarding shipping, delivery, or an existing order, please contact our customer support team at: