Refund & Returns Policy

This Refund & Returns Policy explains the conditions under which returns, replacements, and refunds may be available for purchases made through the Nimbyo website (the “Site”).

By placing an order, you acknowledge and agree to the terms of this policy, together with our Terms of Service and Shipping & Delivery Policy. Nothing in this policy is intended to limit any rights or remedies that cannot legally be limited or excluded under applicable law.

1. Return Eligibility

Nimbyo accepts eligible returns in accordance with the requirements of this policy.

Unless otherwise stated on the applicable product page or required by law, returned items should:

• Be unused and in original condition

• Be returned with the original packaging and included components where reasonably possible

• Not show unnecessary signs of use, damage, alteration, or wear

• Be returned within the applicable return period

Certain products may have additional return requirements or exclusions. Where applicable, these requirements may be stated on the relevant product page or communicated as part of the return process.

We reserve the right to review each return and determine whether it meets the applicable return requirements, subject to any mandatory rights under applicable law.

2. Return Authorization

Customers must contact Nimbyo before sending a return.

After reviewing a return request, we may provide return instructions and confirm the applicable return method.

Unless otherwise instructed by Nimbyo, eligible returns should be sent to:

Nimbyo
Rentmeesterlaan 253
4336 EL Middelburg
Netherlands

Customers should not send returns to a different address unless specifically instructed by Nimbyo.

Unauthorized returns may experience delays in processing and may not qualify for a refund until the return has been properly identified and reviewed.

3. Inspection and Refund Eligibility

Returned products may be inspected after receipt.

Where applicable, refund eligibility may depend on:

• Receipt of the returned product

• Confirmation that the returned item corresponds to the relevant order

• Condition of the product

• Compliance with the applicable return requirements

• Any other information reasonably necessary to process the return

If an item is returned in a condition that results in a reduction in value, we may make a reasonable adjustment to the refund where permitted by applicable law.

This may include damage, excessive use or handling, missing components, or other deterioration beyond what would reasonably be necessary to establish the nature, characteristics, and functioning of the product.

Nothing in this section affects mandatory consumer rights.

4. Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incorrect, incomplete, or materially different from what was ordered, please contact us promptly after delivery, preferably within 7 days.

We may request:

• Order information

• Photographs or video showing the issue

• Information about the condition of the product and packaging

• Other information reasonably necessary to review the matter

After reviewing the circumstances, Nimbyo may provide an appropriate resolution, which may include a replacement, refund, partial refund, or other remedy where applicable.

The appropriate resolution may depend on the nature of the issue, product availability, shipping circumstances, and applicable law.

A request made after 7 days is not automatically rejected. Mandatory rights and remedies remain unaffected.

5. Non-Returnable Products

Certain products may not be eligible for ordinary returns due to their nature, hygiene considerations, safety considerations, customization, or other applicable circumstances.

Where a product has specific return restrictions, these may be disclosed on the applicable product page or during the return process.

Any legally required return or consumer rights remain unaffected.

6. Return Shipping Costs

Unless otherwise stated or required by applicable law, customers are responsible for the direct cost of returning an item under a voluntary return.

We recommend using a trackable shipping method and retaining proof of shipment.

Nimbyo is not responsible for returned packages that are lost or damaged while being transported back to us when the customer has arranged the return shipment.

Where a return is required because an item was defective, damaged before delivery, incorrect, or otherwise covered by a legal remedy requiring Nimbyo to bear the applicable costs, the applicable return costs will be handled in accordance with the circumstances and applicable law.

7. Refund Processing

Once a return has been approved and the applicable requirements have been satisfied, any approved refund will generally be issued to the original payment method.

Depending on the circumstances, we may wait until the returned product has been received or appropriate evidence of return shipment has been provided before processing the applicable refund, where permitted by law.

After a refund is issued, the time required for the funds to appear in the customer's account depends on the payment provider, card issuer, bank, or other financial institution.

If you believe a refund has not been received within the expected timeframe, please contact us at support@nimbyo.com.

8. Shipping Fees

Original shipping charges are generally non-refundable for voluntary returns, unless otherwise stated or required by applicable law.

Where only part of an order is returned, any refund will generally relate only to the eligible returned item or items and any amounts required to be refunded under applicable law.

9. Order Cancellation

Customers may contact us as soon as possible if they wish to cancel an order.

We will make reasonable efforts to accommodate cancellation requests received before an order enters processing or shipment. However, cancellation may not be possible once an order has been processed, packed, or shipped.

If an order can no longer be cancelled, the applicable return process will apply.

Nothing in this section affects any statutory cancellation or withdrawal right that may apply under applicable law.

10. Product Guarantees and Promotional Offers

From time to time, Nimbyo may offer product-specific guarantees, promotions, or additional return benefits.

Where a particular guarantee or offer applies, its specific terms may include additional eligibility requirements, exclusions, time limits, or procedures.

Any voluntary guarantee or promotional benefit is provided in addition to, and does not replace, mandatory consumer rights.

11. Chargebacks and Payment Disputes

We encourage customers to contact Nimbyo before initiating a payment dispute so that we have an opportunity to review and resolve the matter.

If a chargeback or other payment dispute is initiated, Nimbyo may provide relevant records to the applicable payment processor, financial institution, card network, dispute provider, or other authorized party.

Depending on the circumstances, such information may include:

• Order and transaction records

• Payment and billing information relevant to the transaction

• Shipping and tracking information

• Delivery confirmation

• Customer communications

• Return and refund records

• Applicable store policies and terms

Nothing in this section prevents a customer from exercising any rights available under applicable law or the rules of the applicable payment network.

Fraudulent or abusive use of payment disputes may result in restrictions on future transactions where reasonably necessary and permitted by law.

12. Fraud and Abuse

Nimbyo reserves the right to review return and refund requests for signs of fraud, abuse, repeated misuse of return procedures, or other unusual activity.

Where reasonably necessary and permitted by law, we may request additional information, delay processing while a matter is reviewed, or decline a voluntary return or refund that does not satisfy the applicable requirements.

This does not affect mandatory consumer rights.

13. EU Consumer Rights

Nimbyo operates from the Netherlands and may sell to customers in the European Union. Where EU consumer protection laws apply, those rights remain unaffected by this policy.

Right of Withdrawal

Where applicable, consumers in the European Union have a statutory right to withdraw from certain online purchases within the applicable withdrawal period without providing a reason.

The applicable withdrawal period and procedure are determined by law and may differ depending on the circumstances of the purchase and any applicable statutory exceptions.

Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning goods when exercising a statutory right of withdrawal, provided the customer was properly informed of this responsibility.

Where permitted by law, Nimbyo may withhold reimbursement until the returned goods have been received or the customer has provided appropriate evidence that the goods have been dispatched, whichever occurs first.

Where legally permitted, the refund may take into account any reduction in value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the goods.

Defective or Non-Conforming Goods

Separate mandatory rights may apply when goods are defective, damaged, incorrect, materially different from their description, or otherwise fail to conform to the applicable sales contract.

Where such rights apply, the available remedies and applicable procedure will be determined by the mandatory law applicable to the transaction.

Where applicable law requires Nimbyo to bear return or other related costs, those costs will not be transferred to the customer.

These statutory rights are separate from any voluntary return policy, commercial guarantee, or promotional benefit offered by Nimbyo.

Nothing in this policy is intended to waive, restrict, or exclude any consumer right or remedy that cannot legally be waived, restricted, or excluded.

14. Policy Changes

Nimbyo may update this Refund & Returns Policy from time to time to reflect changes to our practices, products, services, or applicable requirements.

The version published on the Site at the time of an order will generally apply to that order, subject to any mandatory legal requirements.

15. Contact

For return, refund, or order-related questions, please contact:

Email: support@nimbyo.com

Please include your order number and a brief description of the matter so that we can review your request efficiently.